General
Supported Service Providers
Internet: aaNet, AAPT, Bigpond, Dodo Wireless, Exetel, iiNet, iPrimus, Internode, Netspace, Optus, and TPG
Mobile: Dodo, Exetel VOIP, Optus, TPG, Virgin, and Vodafone prepaid
When I try to add my account, it says “verification failed”
This means that when the app asked the provider’s usage site for your info, it said your username and password were incorrect. This could just mean that you made a typo, or it could be that their site is busy or undergoing maintenance. Just try again later.
If you still can’t get your account verified, and you are able to log in to the provider’s usage site in a web browser, please contact support.
I don't see any coloured bars.
If you've got a postpaid account on a plan, please contact support.
If you're using a prepaid account, there's no limit to how much money you can charge your account with, so there's no point displaying a coloured bar. It's only useful for telling you how much of something you've used out of a total.
Optus
How do I use an Optus mobile account?
An Optus mobile account requires you to have a web account with Optus. If you don’t have one yet, you can click here to go to the Optus web account setup form.
The Optus billing account is different to an Optus Zoo account, and you cannot use your Optus Zoo login info.
My Optus mobile account cannot be verified
The “verification failed” message means that your username or password is incorrect. You have to use the same username and password you use to log in at the Optus homepage.
If you have entered the correct password, try logging in with a web browser. If the Optus site says that you have to change your password to log in, you must this before you can use Phone Usage.
My bill has rolled over, but I can still see last month’s usage
The Optus mobile usage site can be more than a day behind your current usage. After some time the site will catch up, and your current month’s usage will be shown in the app.
I have “SurePage Base” shown as a bolt-on. What is this? Is it costing me anything?
This is present on many people’s Optus accounts. It doesn’t cost you anything, so you can safely ignore it. If you’d like to know more about this service or whether you can have it removed from your account, please contact Optus.
Legal
Liminal Utilities isn't affiliated with any mobile or internet service provider. Only accounts with explicitly supported service providers will function with usage meter applications. Usage meter applications may not be compatible with all accounts on all providers, but all reasonable effort will be made to enable compatibility with non-functional accounts if Liminal Utilities is informed of the non-functional account – you can contact support via email or the above form to do that. Please make sure you enter your email address correctly so we can get back to you.